Terms Of Purchase
All prices in the e-shop are final and valid for the day of the order.
The products are delivered through a courier company to the address or office of the courier companies Econt or Speedy.
The products that are available at the time of the order are delivered within 1 to a maximum of 3 days, depending on your location. If the product is not available, you will be notified of the delivery time, when confirming the order by phone from us. If the product you ordered cannot be delivered, we will inform you on the contact details provided by you.
Terms Of Delivery
- The fixed prices for delivery from us are valid for the whole of Bulgaria and are as follows:
– BGN 4.50 to Speedy’s office;
– BGN 5.60 to Econt’s office;
– BGN 6.50 to the address.
- The order is executed on the same or at the latest the next after its receipt.
- For orders over BGN 60, delivery is FREE.
- The delivery is made through the courier services of ECONT or SPEEDY to the customer’s door or to the office from 09:00 to 17:00 on weekdays and until 14:00 on Saturdays. Deliveries are NOT made by couriers on Sundays or public holidays.
- Your order is processed and shipped within 24 hours from Monday to Friday. When ordering after 16:00, it is usually processed the next business day.
- After processing your order, you will be notified by phone or e-mail about the exact date of delivery.
For orders to any European country, the delivery period is from 2 to 8 working days, depending on the country. For more information about the conditions and tariffs, please contact us!
Conditions For Return
- Return of purchased goods can be made within 14 calendar days after receipt of the order.
- The goods are sent to the address of the company in Plovdiv, and the costs of transport to the company are covered by the customer, or can be returned on site at our office.
- 100% refund is made by bank transfer, by a postal order or by courier companies Econt or Speedy, after the goods are returned with a receipt and checked by our employee, only provided that the commercial appearance or integrity is not damaged of the goods (torn packaging, removed labels, etc.), in accordance with the provisions of Art. 55 of the CPA.
- In case the payment is made with a bank card, the refund is made by ordering a reverse operation on the card with which the payment was made, within 7 calendar days.
- In case of detection of trade distortion or traces of use, only partial compensation may be granted.
- In the absence of prior notice of return of goods, www.eterika.eu reserves the right to refuse a complaint.
- The standard withdrawal form can be downloaded from here
Contact us at email@example.com for questions related to refunds and returns.