Delivery Information

TERMS OF PURCHASE

  1. All prices in the e-shop are final and valid for the day of the order.
  2. The products are delivered through a courier company to the address or office of the courier company specified by you. 
  3. The products that are available at the time of the order are delivered within 1 to 3 days, depending on your location. If the product is not available, you will be notified of the delivery time when confirming the order by phone from us. If the product you ordered cannot be delivered, we will notify you on the contact details provided by you. 


TERMS OF DELIVERY

  1. The cost of delivery is 5,10 leva for all of Bulgaria to the office of the courier company Econt and 6.50 leva to the customer's door, as the condition applies to orders up to 1 kg. If the shipment weighs more than 1 kg, the price is calculated according to the tariffs of the respective courier company. The order is made from 1 to 2 days after receiving the order on a working day to the office of ECONT, SPEEDY, RAPIDO or another courier company of your choice. 
  2. When ordering over 100 BGN, delivery is FREE, in cases when the shipment is to the office of a courier company of your choice.
  3. For orders in the city of Plovdiv with own distributors, the delivery price is 2 leva and free at picking up from our store.
  4. Delivery is made through own distributors or through ECONT's courier services to the customer's door or to ECONT's office from 09:00 to 17:00 on weekdays and until 14:00 on Saturdays. Deliveries are NOT made on Sundays or public holidays.
  5. Your order is processed and shipped within 24 hours from Monday to Friday. When an order is placed after 16:00, it is usually processed the next business day.
  6. After processing your order, you will be notified by phone or e-mail about the exact delivery date.
  7. If you order product (s) with the status "3 - 5 days", then your entire order will be fulfilled within 3 to 5 working days.
  8. For orders to any European country, the delivery period is from 2 to 28 working days, depending on the country. For more information about the conditions and tariffs, please contact us!


CONDITIONS FOR RETURN

  1. Return of purchased goods can be made within 14 calendar days after receipt of the order.
  2. The goods are sent to the address of the company in Plovdiv, as the transport costs to the company are covered by the customer, or can be returned on the spot in our office.
  3. 100% money back is made by bank transfer after the goods are returned with a goods receipt (receipt) and inspected by our employee, only provided that the commercial appearance or integrity of the goods is not violated (torn packaging, removed labels, etc.), in accordance with the provisions of Art. 55 of the CPA.
  4. In case the payment is made with a bank card, the refund is made by ordering a reverse operation on the card with which the payment was made, within 7 calendar days.
  5. In the event of a distorted commercial appearance or traces of use, only partial compensation may be granted.
  6. In the absence of prior notice of return of goods, aroma-drops.com reserves the right to refuse a complaint.
  7. The standard withdrawal form can be downloaded from here.